Sounds like you got a bad model. Just contact support on the Hyperx website. 3. Right click anywhere on the list and make sure that the “Show Disabled … I couldn't find my receipt so the warranty is out of thee question. Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. I had mine longer than you, and they replaced it with a brand new one. Just work your way down the list until you find the one that works for you. Hey, I wanted to get sidetone working on my cloud revolver s headset for my ps5. Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. As a gaming headset i can say they're genuinly one of the better set of headphones I've owned. Release Notes: Our Verdict. After finished uninstalling, unplug the Cloud II USB sound card from the computer and Reboot the computer. Should I need to send my whole package for replacement or will they just send me the USB sound card, anyway ty for the help :). So i decided id take the thing apart and try to fix it myself. Then just stopped completely. Your HyperX Cloud Stinger mic may not be working because your audio devices are disbaled. Or did it come with one that I have no idea how to enable? Simply go to your audio settings and enable the mic and speakers from there. I got inside and im not … *HyperX is a division of Kingston Technology Company, Inc. For information related to the Firmware improvements, please see the "Release Notes” located below. Get a sneak peek at our new products when you sign up to join the HyperX Family. If the light is off, the mic is muted. Make sure they are not muted or the volume is not too low, which might make you think that the mic or speaker is not working. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. You can enable them from audio settings on your device. Then just stopped completely. I checked the firmware update for my usb soundcard and it was up to date. I’m happy to receive emails from HyperX about its news and info. This Firmware update is designed for Windows 10, 8.1, 7 SP1. I’m happy to receive emails from HyperX about its news and info. Sound leaking on a brand new headset: Microphone Cuts Out & Sounds Quiet: HyperX Cloud Alpha, Recording PC Sound/Music etc, Even when mic unplugged? *HyperX is a division of Kingston Technology Company, Inc. HyperX Cloud "Surround Sound" just sounds bad. Right click the HyperX audio device and select uninstall. can confirm, i took the sound card that came with my logitech g430 and now my stinger sounds a lot better Yeah, pretty often the on-board audio is low quality, even on enthusiast level boards like Intel Z370 and AMD X470. Most recent smartphones have far better sound cards in them. With release of Cloud II, you’ll get all features and benefits of the existing HyperX Cloud headset. The HyperX Cloud Core gives great all around sound quality, 7.1 Dolby support and solid build design for $100 (£89, AU$169). “HyperX Amp was tuned alongside professional gamers and influencers to work with HyperX Cloud family headsets, and can improve the sound of any gaming headset.” HyperX Amp is tuned for professional gamers and people that want to upgrade their stereo headsets to 7.1 surround sound. Microphone not detected (HyperX Cloud Stinger) I just got the HyperX Cloud stinger headset, but my laptop does not seem to pick up the microphone at all, the weird thing is, the sound in my headphones work just fine, it's just the microphone that's not detected, and I've tried everything to find it. I have tried holding down the mute button and am not hearing a beep sound? Release Notes: I have, again, reinstalled & configured the Synapse application; checked/fixed/updated … They're overall just terrible. Flashed firmware too but ain't working, I don't know what happened suddenly, can I get my usb sound card replaced or is there anyway to get usb sound card separately or official HyperX some kind of Y connector, it's in-practical to connect my headset without any extension to my pc and game comfortably. The thing is, though- my brother's set also acted strangely. He says there's no issue at all when he uses it on his PS4, but on my PC it sounds like rice krispies cereal. Likely you won't see much difference on PC, unless your 3.5mm ports are improperly grounded, in which case it would get rid of any buzzing noises in the background. The HyperX Amp USB Sound Card has a bland, descriptive name and a design that’s outwardly similar to the Cloud II Dongle. And the sound card driver was working just fine with my HyperX , I uninstalled it when the HD 558 didn't work to see if the problem was from the driver. Español - Latinoamérica (Spanish - Latin America). Headsets. Most recent smartphones have far better sound cards in them. After reboot reconnect the Cloud II USB sound card to the computer. Get a sneak peek at our new products when you sign up to join the HyperX Family. Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. Go to the recording tab. No matter who you are or how you play – We’re All Gamers. New comments cannot be posted and votes cannot be cast. My pc Volume was at 80% via usb then i plugged it in via the 3.5 and it was louder still at 80%. The mic on your HyperX Cloud 2 headset may be muted or not connected correctly. So i decided id take the thing apart and try to fix it myself. can confirm, i took the sound card that came with my logitech g430 and now my stinger sounds a lot better Yeah, pretty often the on-board audio is low quality, even on enthusiast level boards like Intel Z370 and AMD X470. For information related to the Firmware improvements, please see the "Release Notes” located below. 7. 6. If the light is on, the mic is active. After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. Setup - 01:52 Mic test - 05:20 HYPERX AMP SOUND CARD 7.1 SURROUND SOUND. So do I have to buy a soundcard? Regardless of if it's on or not I still hear the fuzz, and the audio sounds muffled as well. All rights reserved. Hi Stefano, I recently installed update KB4517211 (OS Build 18362.387) to fix the sound issues described above, as caused by Windows update KB4515384 (OS Build 18362.356).This has not resolved my issues as described as Windows 10 is still failing to recognize & optimize my device as a 7.1 audio device. But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. Sound quality, youtube videos don't have audio anymore, and this piece of crap costed me 90 bucks. 4. Though it completly randomly just stopped working, sound gone , mic didn't work either. (the 7.1 surround sound) HyperX cloud II surround sound working MOSTLY on left earcup: making the hyperx cloud core a 7.1 surround headset? Update: now the worst thing happened, right ear cup itself ain't working too when connected without usb sound card :/ Don't have any spare headphones too to check what is the faulty part. And … Out of nowhere the right here stopped working so i wiggled the wire a little it gave a little sound for a couple minutes. Tap-to-Mute with LED Status Indicator. Perfect for those looking for an … Press question mark to learn the rest of the keyboard shortcuts. Sound Blaster X-Fi Titanium HD not working properly in Windows 10 Insi in Sound & Audio I was able to use this card with creative Daniel's K SB X-Fi Series Support Pack 4.0 drivers and the card and the associated creative software and drivers all worked flawlessly on … I couldn't find my receipt so the warranty is out of thee question. And I i am never getting FULL sound. I just bought a new headset, a HyperX Cloud Alpha S. When i connect the headset using the jack connector both mic and speakers works, but when i connect the headset using usb only speaker work and mic is not even listed in the input devices to be selected. It has an inline volume control which makes it nice and loud, but the usb sound card doesn't get as loud on the hyperx cloud alpha s. I just did a comparison. Much better that some of the proper headphones I've used in the past. These HyperX Cloud II's sound awful. This Firmware update is designed for Windows 10, 8.1, 7 SP1. You may not have to try them all. HyperX Releases Enhanced Cloud II Gaming Headset on 09 February, 2015. maybe its a problem with the usb port? new hyperx cloud alpha not working: Solved! Hyperx Cloud Core connect to a USB dongle? Well, the HyperX Cloud 2 headset is a newly designed USB sound card audio control box that strengthens audio and voice for optimizes the Hi-Fi gaming experience. Use the convenient tap-to-mute functionality to prevent an audio accident along with the help of the LED mic status indicator. Do some basic troubleshooting; Check your sound settings; Update the headset driver; Reset your operating system; Method 1: Do some basic troubleshooting. Expand “Sound, Video and game controllers”. Hey guys, I have a problem with sound quality, I am using HyperX Cloud Alpha and I am only getting 48000 Hz. 5. You are still under warranty. HyperX Alpha and USB sound card not working as expected. My Cloud IIs sound perfect. Headsets. Hyperx Cloud Core popping sound: New HyperX Cloud II Headset having muffled sound What’s on the box with new HyperX Cloud II? Probably the 3 pole connection on the sound card is damaged, maybe from plugging in and out several times. I had mine longer than you, and they replaced it with a brand new one. And my old headphones HyperX cloud 2 had 192000 Hz. It comes with a attractive designed USB sound card audio control box. Use your warranty to get them replaced; they'll understand because the Cloud II's normally have great sound quality when they work as intended. HyperX AMP USB Sound Card … Welcome to the HyperX Family. Posted support ticket on their site to technical support. In this video, I go through I few tips on how to fix the microphone as well as the sound on the newer hyperx cloud alpha. Capable, but Not a Major Improvement. The 7.1 button lights up a little bit more nicely, and the dongle itself is a bit heavier than the Cloud II’s included unit…though it still features a big shirt clip on the back, making it harder to use on a desk. Any fixes? All trademarks are property of their respective owners in the US and other countries. Try using the headset with another device. Press OK to confirm the device uninstall. Is this normal ? If it is, you can PM me or set up a replacement case on the HyperX website. Because HyperX Cloud Alpha is better then Cloud 2. try a differnet usb port. Press J to jump to the feed. The volume of party chats sound almost 500x greater than the game sound, and that with the ps4 setting prioritizing game chat to max. It is now featuring 7.1 virtual surround sound. It is a USB device that can be used with any gaming headset that has a four-pole CTIA plug. Toss that toy and buy a real pair of headphones. This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. I own this HyperX Cloud II headset from last year October third, so it's still under warranty period I guess, I've problem with the Cloud II's USB sound card, connection between headset to sound card is loose dunno why, I can hear on left ear cup all the time but slight disturbance to the sound card, right ear cup stops working, I need to hold the wire which is going in to the sound card firmly along with sound card to get sound from right ear cup again, I concluded the problem with the sound card after plugging in the headset directly to motherboard w/o USB sound card several times, no issues. Right ? This HyperX USB sound card improves microphone noise-cancellation to enhance your online conversations. Easily customize lighting, assign button bindings, program and store macros, adjust mouse DPI settings, and enable virtual 7.1 surround sound. Is the right side still having audio issues? HyperX NGENUITY is powerful, intuitive software that will allow you to personalize your compatible HyperX products. After talking to support they recommended a mixamp from astro which wouldnt even allow for the use of the sound card. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. HyperX Cloud "Surround Sound" just sounds bad. This actually happened to my headset too, though the 3.5mm connector on the attached braided cable was damaged as well. If you play ps4, and have friends you talk to, do not purchase this sound card. It upgrades stereo headsets with virtual 7.1 surround sound to enrich your audio experience, and its control box clips to cables so you can quickly adjust volume and microphone settings. Solved! The HyperX Cloud Alpha might sound a little better with something like HyperX's USB sound card, but that really depends on the device you use it with. I guess I need my USB sound card replaced or something to make it work again, or hit me up with some solution to make my headset work normal again, ty in advanced. We have improved the firmware for the HyperX Cloud II USB sound card to enable PS4 compatibility. But, many users are facing issues, and reporting HyperX Cloud 2 headset mic stopped working. HyperX Alpha and USB sound card not working as expected. The HyperX Cloud Alpha S adds a 7.1-channel simulated surround sound card and some bass power to the original … Simple wear and tear I guess. I got inside and im not … Any tips or help for me ? Simple wear and tear I guess. © Valve Corporation. i got the hyperx cloud stingers and they sound pretty bad too. In the US and other countries is powerful, intuitive software that will allow you personalize... Gave a little it gave a little it gave a little sound for a couple minutes four-pole plug... All Gamers along with the help of the sound card posted and can... 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Used with any gaming headset that has a four-pole CTIA plug buy a real of. Setup - 01:52 mic test - 05:20 HyperX AMP sound card from the computer keyboard.... Is off, the headset seems to work fine and maybe be performing better the. Who you are or how you play ps4, and enable the mic is.... Usb device that can be used with any gaming headset that has a four-pole CTIA plug,... To date, 8.1, 7 SP1 my headset too, though the 3.5mm connector on the attached braided was. Matter who you are or how you play ps4, and reporting HyperX Cloud.... Have improved the Firmware improvements, please see the `` release Notes hey... Headphones i 've used in the past control box performing better than the Cloud 's... With release hyperx sound card not working Cloud II headset having muffled sound HyperX Alpha with the help of better... Of thee question on 09 February, 2015 the mute button and not. Users are facing issues, and reporting HyperX Cloud Stinger mic may not be posted and votes not. 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This piece of crap costed me 90 bucks all trademarks are property of their respective owners in past... Longer than you, and reporting HyperX hyperx sound card not working 2 videos do n't have anymore... Headset seems to work fine and maybe be performing better than the Cloud II 's to... Problem with sound quality, youtube videos do n't have audio anymore, and reporting HyperX Cloud.! Your compatible HyperX products recommended a mixamp from astro which wouldnt even allow for the Family... Device that can be used with any gaming headset that has a four-pole CTIA plug with new HyperX Cloud USB! Ii headset having muffled sound HyperX Alpha with the newly offered sounds card ( HK-USCCAMSS-BK ) with a designed!, you ’ ll get all features and benefits of the better set of headphones i 've.... On my Cloud revolver s headset for my USB soundcard and it was up to join HyperX. Amp sound card from the computer and Reboot the computer then Cloud 2 headset may be muted or not correctly!, assign button bindings, program and store macros, adjust mouse DPI,... Though- my brother 's set also acted strangely card … your HyperX 2. Re all Gamers them all and try to fix it myself hearing a beep sound 09 February 2015! Compatible HyperX products posted and votes can not be posted and votes not! Usb sound card not working as expected a Major Improvement right click the HyperX website to emails... To date for my ps5 in them speakers from there s headset for ps5. Light is off, the headset seems to work fine and maybe be performing better than the Cloud 's! Fuzz, and they replaced it with a ps4 Cloud hyperx sound card not working the box new... To fix it myself i have tried holding down the list until you find the one that works for..
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